Refund policy

60-Day Guarantee Return Policy

All products at GILI Sports are covered by our 60-day Guarantee. You have 60 days from the date of purchase to try out our products. If you are unsatisfied, for any reason, you may return your items for a refund back to the original payment method. A 20% restocking fee (per item) applies on all returns.

• All returns must be in like-new condition with no visible signs of wear and be returned with all originally included parts and accessories.  Any missing items will delay the refund process.
• All returns are inspected upon arrival at our distribution center.  If the product is found to be in poor condition, or if any originally included parts or accessories are damaged or in poor condition, this may reduce the amount of your refund. If items are missing, the retail cost of that item will be deducted from your refund amount.
• You are responsible for all return shipping costs.  If you require a pre-paid shipping label, please contact us.  The cost of return shipping will be deducted from your refund amount.
• Limit one return within 180 days per customer.
• An additional $50.00 per board will be charged for board returns from Alaska or Hawaii.

To file a return under our 60-day guarantee, please contact us. 

I don’t have the original box for a paddle board I bought. What do I do?

If you don’t have the box we shipped your paddle board in, any box that fits the board and all accessories will work. Most large sporting good stores and home improvement stores will have the boxes or cardboard you need to safely pack the board. Shipping Stores will often help you pack your items as well. 

Price Guarantee

Throughout the year GILI Sports may run sales and promotions. Prices on all products throughout the year may vary. If you purchase one of our products and the price changes within 30 days of purchase, we will provide an online store credit/gift card for the difference of the item. Please contact us to request a price guarantee claim.